Cancellation Policy

• 1212 Spa requires 24hr notice to cancel an appointment, otherwise a 50% charge of the total service fee will be applied

• No shows will be charged 100% of the total service fee.

Appointments

• A valid credit card is required to guarantee your reservation.

• By appointment only. We do not accept walk ins.

• Please do not show up more than 5 minutes early for your appointment, unless instructed otherwise. This will allow us to manage the flow of the parking lot.

The Property

• We kindly ask all guests respect our property. Access is granted by appointment only to ensure your privacy, and ours. Thank you for your understanding!

Final Sale

• All gift cards, and retail products are final sale.

Pricing

• Pricing is subject to change

Gift Cards

• 1212 Spa Gift Card Policy

  At 1212 Spa, we believe in the gift of self-care. To ensure the best experience for all our guests, please review our gift card policy below:

  Redemption: Gift cards may be used toward any spa service or retail products 1212 Spa. They are not redeemable for cash (except where required by law).

  Non-Refundable: All gift card sales are final. Gift cards cannot be returned or refunded.

  Partial Use: Any unused balance will remain on the card and can be applied to future visits.

  Booking: Appointments are required for all services. Please mention your gift card at the time of booking and present it at check-in.

  Promotions: Gift cards may not be used to purchase other gift cards and may not be combined with certain discounts or promotional offers.

  Lost or Stolen Cards: 1212 Spa is not responsible for lost, stolen, or unauthorized use of gift cards. Treat your card like cash.

  Balance Inquiries: To check your balance, please contact us at contact@1212spa.ca

  Thank you for choosing 1212 Spa. We’re honored to be part of your self-care journey!